Velista Terms of Service

Effective date: November 2, 2026

These Terms are an agreement between you and Groovy Holdings LLC ("Velista," "we," "us") for your use of velista.ai, the Velista app, the Velista browser extension and related services (the "Service"). By using the Service you agree to these Terms and our Privacy Policy at velista.ai/privacy. If you use the Service for a business, you agree on its behalf.

1. Eligibility

You must be at least 18 years old and able to form a binding contract. You must also meet the age and eligibility rules of every marketplace you connect.

2. Your account

Keep your login details and login links private. You are responsible for activity in your account. Tell us right away at hello@velista.ai if you think your account was accessed without permission.

3. How the Service works

You upload videos and photos. We use AI to draft listings. You review and approve them. We then post approved listings to the marketplaces you connected and, when an item sells on one marketplace, try to end it on the others. Approving a listing confirms that you checked it and that it is accurate. If you turn on automatic posting for a marketplace, you authorize us to post for you there without a separate approval each time, and you can turn it off at any time.

4. Your content

You own it. You keep all rights to your videos, photos, descriptions and other content ("Your Content").

License to us. You give us a non-exclusive, worldwide, royalty-free license to host, copy, process, adapt (for example, crop photos or format text) and transmit Your Content only to provide, secure and improve the Service for you, including sending it to the marketplaces you choose. This license ends when you delete Your Content or your account, except for copies already published to marketplaces at your direction, backups kept for a limited time, and anything we must keep by law.

Your promises. You have the rights to Your Content, and it does not infringe anyone's rights or break any law.

5. Your listings and marketplace rules

You are the seller. You are solely responsible for your listings, including accuracy, condition, pricing, measurements, authenticity, taxes, shipping, returns and customer service. AI drafts can be wrong; check every one. You must follow the terms, policies and listing rules of every marketplace you connect. Some marketplaces limit or ban automated tools. You decide whether to connect each marketplace and whether to use the browser extension or automatic posting there, and you accept the risk that a marketplace may restrict your account.

6. Acceptable use

You will not use the Service to:

• List counterfeit, replica or stolen goods, or items that infringe trademarks, copyrights or other rights.
• List items that are illegal or prohibited by the marketplace, including recalled products, weapons, drugs, or hazardous materials.
• Post misleading, fraudulent or deceptive listings.
• Upload content showing other people without their consent, or content that is unlawful, hateful, or sexually explicit.
• Break any law, including consumer protection, export and sanctions laws.
• Interfere with, reverse engineer, overload, or try to gain unauthorized access to the Service or any marketplace.
• Resell or share access to the Service without our permission.

We may remove content or suspend accounts that break these rules.

7. Third-party marketplaces

Marketplaces such as eBay, Etsy, Shopify and Squarespace are not controlled by Velista. They are governed by their own terms and privacy policies. Velista is not affiliated with, endorsed by or certified by any of them. Marketplaces can change or shut off their APIs, rules and features at any time. We do not guarantee that listings, edits, sales, inventory or delistings will sync correctly, on time, or at all. A delayed or failed delist can lead to an item selling twice; check your marketplaces and orders.

The term "Etsy" is a trademark of Etsy, Inc. This application uses the Etsy API but is not endorsed or certified by Etsy, Inc. Etsy, Inc. is not a party to these Terms and is not responsible for the Service. "eBay," "Shopify" and "Squarespace" are trademarks of their respective owners.

8. Beta

The Service is in beta. Features may change, break or be removed, and data loss is possible. Keep your own copies of your photos and videos. Please send us feedback. If you do, we may use it without any obligation to you.

9. Fees

The Service is free during beta. Before paid plans start, we will tell you the price and billing terms in advance, and you will not be charged unless you agree.

10. Our intellectual property

We own the Service, including the software, design, brand and AI prompts. These Terms do not give you any rights to them except to use the Service as allowed here.

11. Termination

You can stop using the Service and delete your account at any time. We may suspend or end your access if you break these Terms, if required by law or a marketplace, or if we stop offering the Service, with notice where reasonable. On termination, your right to use the Service ends, and we handle your data as described in our Privacy Policy. Sections 4 (your promises), 5, 7, and 12 through 19 survive.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT ALLOWED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT AI DRAFTS (INCLUDING PRICE AND CONDITION SUGGESTIONS) WILL BE ACCURATE, OR THAT MARKETPLACE SYNCING WILL WORK.

13. Limitation of liability

TO THE FULLEST EXTENT ALLOWED BY LAW, VELISTA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, SALES, DATA OR GOODWILL, INCLUDING LOSSES FROM DOUBLE SALES, MARKETPLACE ACCOUNT RESTRICTIONS, OR INACCURATE LISTINGS. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR US $100. SOME STATES DO NOT ALLOW THESE LIMITS, SO THEY MAY NOT APPLY TO YOU.

14. Indemnity

You will defend and indemnify Velista and its owners, employees and agents against claims, losses and costs (including reasonable attorneys' fees) arising from Your Content, your listings and sales, your breach of these Terms, or your violation of any law or marketplace rule.

15. Data processing

For data you receive through the Service about your marketplace customers, and for marketplace data we process for you, we act as your service provider and process it only to provide the Service as described in our Privacy Policy.

16. Governing law

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules.

17. Dispute resolution

Any dispute will be resolved only in the state or federal courts located in New York County, New York, and both parties consent to their jurisdiction.

18. Changes

We may update these Terms. For material changes, we will notify you by email or in the app at least 14 days before they take effect. Continuing to use the Service after that means you accept the new Terms.

19. General

These Terms and the Privacy Policy are the whole agreement between us. If a part is unenforceable, the rest stays in effect. Our failure to enforce a right is not a waiver. You may not transfer these Terms without our consent; we may transfer them in a merger or sale. We are not liable for delays caused by events outside our reasonable control.

20. Contact

Groovy Holdings LLC Email: hello@velista.ai